Delivery and return conditions

General

Purelofinland, Y-ID: 3386983-7 address: Suovaarantie 10A Sotkamo 88600; sells products to companies and individuals in Finland. These terms of delivery apply to ordering products in our online store and similar deliveries.

These delivery terms are valid on September 1, 2023 from We can change the delivery conditions unilaterally from time to time, so please familiarize yourself with our delivery conditions in advance every time you order products from our online store.

Shipping costs

 The shipping costs that may be charged for the order are automatically added to the total amount of the order. You can see the shipping costs charged for your order (if shipping costs are charged) in your shopping cart before you accept the order. Shipping costs are €4.90, but we offer free shipping for orders over €69.

Products and product prices

The characteristics and prices of the online store's products are presented in connection with the product presentation of each product. We reserve the right to change prices and delivery costs, so please check prices from the shopping cart before you accept the order. Product prices include VAT 25,5%

 

Ordering and contract

You can order products on the homepage of our online store by moving them to the shopping cart and confirming the order and paying for the contents of the shopping cart in the payment service. When ordering from our online store, you are required to familiarize yourself with and agree to our delivery conditions valid at any given time. You understand that your order, which you have accepted and confirmed by us, is, except for what is mentioned later about the right of cancellation, binding and creates a contract between us with these terms of delivery.

Payment and payment methods

You can pay for your order using the payment methods described in the online store and selectable in the shopping cart.

Payment service provider

Paytrail Oyj (2122839-7) operates as the payment intermediary service provider and in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In cases of complaints, we ask that you first contact the supplier of the product.

Paytrail Oyj, business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
paytrail.com/kluttaja/tietoa- about paying

Order and payment confirmation

After a successful order, an order confirmation will be sent to your e-mail, so you enter your e-mail address when you place the order. The payment method used is also confirmed in the order confirmation.

If for some unexpected reason we cannot confirm your order, we will notify you by email as soon as possible.

Delivery method

We will deliver your order using one of the available delivery methods mentioned on our website, which you choose when placing your order.

Delivery time

Our most common delivery times to Finland are 1-3 business days, depending on the order and delivery method. More precise times will be announced in connection with the product options.

Right of cancellation and return conditions

The products have a 60-day exchange and return right.

 If you are not satisfied with the product, you can return it for the original purchase price free of charge. The buyer is responsible for delivering the product back to the warehouse, after which the money is returned to the buyer. In cases of refunds, the refund is made to the payment method used in the order .

You are in contact with us in the event of a return. info@purelo.fi

The cancellation notification must be made clearly, for example, using our cancellation form, our email below, or with the written notification you submit with the returned item.

The right of cancellation only applies and accordingly the products to be returned must be in their original packaging, unused and well packed for return shipping.

If the transaction is cancelled, the goods must be returned without delay and no later than 60 days after making the cancellation notice to our Return address mentioned below. If necessary, the returner must prove that the goods have been returned within the deadline, for example with a return receipt. 

 Accordingly, we will return the money you paid for the order without delay in accordance with the Consumer Protection Act.

Customer service

Our staff will help you with questions related to your order. Please contact us by email or using the customer service form.

info@purelo.fi

 24/7

Disagreements

We try to settle any disagreements regarding your order primarily by agreement, so please contact our Customer Service first to settle the matter.