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Frequently Asked Questions
How do I know if the filter fits my shower?
The Purelo shower filter has a G1/2 connection, which means it fits almost all showers in Finland.
If you are unsure whether the filter can be installed on your shower, you can send us a photo of your shower by email at info@purelo.fi, and we will be happy to assist you.
Do I need an adapter to install the shower filter?
The shower filter can usually be installed without an adapter, so the shower filter alone is sufficient. In some cases, installing the filter may require an adjustable adapter if limited space is an issue. The adapter allows you to adjust the position of the filter so that it can be installed properly. The adapter can be found in the All Products section.
What do I need to install a faucet filter?
Installing the faucet filter usually does not require any tools.
The faucet filter comes with four different adapters, allowing it to be installed on almost any faucet model.
What does the 60-day return policy cover?
All of our products come with a 60-day return policy.
If the filter does not fit, you are not satisfied with the product, or you wish to return it for any other reason, you may do so free of charge within 60 days of receiving the product.
Returned products must be sent back in their original packaging. In case of a return, please contact us via the contact form or by email at info@purelo.fi
Shipping costs and delivery time
We usually pack and ship orders no later than the next business day after the order is placed. The delivery time is typically 1–3 business days. In some cases, there may be product-specific exceptions; the estimated delivery time is always stated in the product description.
Shipping costs are €4.90. For orders with a total value exceeding €69, we offer free shipping.
Can the product be returned?
If the product does not fit your faucet, you are not satisfied, or you wish to return it for any other reason, you may do so free of charge within 60 days of receiving the product.
In case of a return, please contact us via the contact form or by email at info@purelo.fi
Filter recycling
Sort the products as follows:
Replacement filters – mixed waste.
Filter housing – metal waste.
Packaging – cardboard/plastic.